Top Contact Center Solutions & Executive Franchise Support:
Cloud Technology & Hardware, Lead Management,
Motivation Tools & BPO Outsourcing.
Contact Center BPO Executive Solutions, Customer Experience CX Focused Services, Brand Recall Risk Support, Compliance Expertise, Executive Franchise Support
Technology: Cloud, AI, IVR, Salesforce, etc., Outsourcing CX Specialist
Targeted Lead Generation, Employee Motivation & Incentives, Enhanced Franchise Support, Executive Leadership, Dental BPO Services, Cloud & Contact Center Technology Support, FTC / FCC (Do Not Call) FDA / USDA (Food Safety) Compliance Support, and other related projects and services.
Associations: SOCAP, PACE, CXPA, NACSMA, IFA, RIMS, CSIA, ACA, ARDA, ICSA, SNUG, MSF, to name a few. (National & Chapter Board, Keynote Speaker)
Calusa Marketing, Summa Franchise Consulting, Franchise Dynamics, Executive Decisions Group, Zynity, On Point Marketing, Sales Ninja, Anderson Taylor, BBC Technology Solutions
Industry Verticals: Restaurant, Senior Living, Specialty Foods, Insurance, BPO, Product Recalls / CPG, Dental, Franchising Support, Student Loans, Solar, Fitness, Security, to name a few.
ABOUT KPI GROUP
KPI Group provides support in re-engineering inbound & outbound call centers, high-end quality lead support, executive franchise support, motivation through incentives, enhanced leadership communication, keeping a continual focus on “staying compliant” on all federal and state call center rulings while offering expert services, with a focus on global BPO outsourcing and state-of-the-art technologies.
Key areas of expertise offered; but not limited to:
BPO outsource partner selection; RFP development & management enhancement. Vendor management services.
Executive Leadership Support, focused on enhanced communication, using a new top browser-based tool, to make teams more effective.
Complete Franchise Support, Design and Development.
Contact Center Assessments & Audits / Analytic KPI-Goal Support
Enhanced brand management, the customer life cycle and supporting a multi-channel marketing strategy.
Contract negotiation support with respect to Sales / Marketing, Technology & Site Acquisition
Education and support development of incentive-based pricing.
“Best practice” & sales process flow audit and analysis / Marketing development process enhancement
Compliance Education and Management on federal and state levels, as well as respect to insurance industry.