Top Contact Center Solutions & Executive Franchise Support:
Cloud Technology & Hardware, Lead Management,
Motivation Tools & BPO Outsourcing.

ACHIEVING GROWTH

SERVICES

 

 Contact Center BPO Executive Solutions, Customer Experience CX Focused Services, Brand Recall Risk Support, Compliance Expertise, Executive Franchise Support

 

Technology: Cloud, AI, IVR, Salesforce, etc., Outsourcing CX Specialist

PROJECTS

 

Targeted Lead Generation, Employee Motivation & Incentives, Enhanced Franchise Support, Executive Leadership, Dental BPO Services, Cloud & Contact Center Technology Support, FTC / FCC (Do Not Call) FDA / USDA (Food Safety) Compliance Support, and other related projects and services.

 

Associations: SOCAP, PACE, CXPA, NACSMA, IFA, RIMS, CSIA, ACA, ARDA, ICSA, SNUG, MSF, to name a few. (National & Chapter Board, Keynote Speaker)

 

CLIENTS

Calusa Marketing, Summa Franchise Consulting, Franchise Dynamics, Executive Decisions Group, Zynity, On Point Marketing, Sales Ninja, Anderson Taylor, BBC Technology Solutions

Industry Verticals: Restaurant, Senior Living, Specialty Foods, Insurance, BPO, Product Recalls / CPG, Dental, Franchising Support, Student Loans, Solar, Fitness, Security, to name a few.

 

ABOUT KPI GROUP

KPI Group provides support in re-engineering inbound & outbound call centers, high-end quality lead support, executive franchise support, motivation through incentives, enhanced leadership communication, keeping a continual focus on “staying compliant” on all federal and state call center rulings while offering expert services, with a focus on global BPO outsourcing and state-of-the-art technologies. 
 

Key areas of expertise offered; but not limited to:
 

  • BPO outsource partner selection; RFP development & management enhancement. Vendor management services.

  • Executive Leadership Support, focused on enhanced communication, using a new top browser-based tool, to make teams more effective.

  • Complete Franchise Support, Design and Development.

  • Contact Center Assessments & Audits / Analytic KPI-Goal Support

  • Enhanced brand management, the customer life cycle and supporting a multi-channel marketing strategy.

  • Contract negotiation support with respect to Sales / Marketing, Technology & Site Acquisition       

  • Education and support development of incentive-based pricing.

  • “Best practice” & sales process flow audit and analysis / Marketing development process enhancement

  • Compliance Education and Management on federal and state levels, as well as respect to insurance industry.

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CONTACT KPI GROUP

 3365 Piedmont Rd NE #1400
Atlanta, GA 30305

trocca@kpigroup.com

Tel:  770.778.1070 

 

© 2019 KPI Group all rights reserved.