Services - Technology

Technology Support “Flow of a Call”
(Recommended Firms)

IVR
Varolii, www.varolii.com
Prosodie Interative, http://www.prosodieinteractive.com/
Spoken, www.spoken.com

Hosted Speech (IVR)
BeVocal, www.bevocal.com
LumenVox, http://www.lumenvox.com

Workforce Management / Scheduling Tools
IEX, www.iex.com
Parallax Technologies, www.parallaxtechnologies.com

Recording / Voice Response
Nice, http://www.nice.com
Witness, http://www.witness.com/content/
Voice Log, Virtual Logger,  www.voicelog.com 
Voice Print, www.voiceprintonline.com

Predictive Dialers
Advertech, www.advertech-ltd.com
Interactive Softworks, www.interactivesoftworks.com
Noble Systems, www.noblesys.com
SER, www.ser.com
StrataSoft, www.stratasoft.com
Sytel / Oceanic, www.sytelco.com
TeleDirect, www.tdirect.com

ACD’s
Aspect Communications, www.aspect.com
Avaya, www.avaya.com
eOn Communications, www.eoncc.com 
Interactive Intelligence Inc. (I3) www.inin.com
UCN, www.ucn.net

Web Support
Lunar Cow, www.lunarcow.com
Live Person, www.liveperson.com

CRM
Astute Solutions, www.astutesolutions.com
Right Now Technologies, www.rightnow.com
Siebel, www.oracle.com/applications/siebel.html
Wilke Thornton, www.wilke-thornton.com

Center Reader Boards / Displays
Visual Electronics, www.digital-fax.com 

List & Data / “Do Not Call” List Support
Allant Group, www.allantgroup.com
Authtel, www.authtel.com
Call Compliance, www.callcompliance.com
Contact Center Compliance, www.dnc.com
INFOUSA, www.infousa.com 
NeuStar, www.neustar.biz
PossibleNow, www.possiblenow.com

Performance Management, Activity Monitoring and Analytics
Hardmetrics, www.HardMetrics.com
Performix, www.performixtechnologies.com

Other Support Services
Spectra Products, www.spectraproducts.com
Hime International, www.himeinternational.com