Services - Technology

Technology Support “Flow of a Call”
(Recommended Firms / KPI Group Approved)

Furniture
Interior Concepts, www.interiorconcepts.com

IVR
Varolii, www.varolii.com
Prosodie Interative, http://www.prosodieinteractive.com/
Spoken, www.spoken.com

Hosted Speech (IVR)
LumenVox, http://www.lumenvox.com
Nuance, www.nuance.com
SATMAP, www.satmaptrg.com (Enhanced Skills Based Routing)

Workforce Management / Scheduling Tools
Nice / IEX, www.nice.com 
Parallax Technologies, www.parallaxtechnologies.com

Recording / Voice Response
Nice, http://www.nice.com
Verint / Witness, http://www.witness.com/content/
BSG / Voice Log, Virtual Logger,  www.voicelog.com 
VPI / Voice Print, www.voiceprintonline.com

Predictive Dialers
Interactive Softworks, www.interactivesoftworks.com
Noble Systems, www.noblesys.com
Sytel / Oceanic, www.sytelco.com

ACD’s
Aspect Communications, www.aspect.com
Avaya, www.avaya.com
eOn Communications, www.eoncc.com 
InContact / UCN, www.incontact.com
Interactive Intelligence Inc. (I3) www.inin.com

Web Support
Etech, www.etechinc.com / LIVE Web Chat!
Lunar Cow, www.lunarcow.com
Live Person, www.liveperson.com
”On the System” / www.onthesystem.com

CRM
Astute Solutions, www.astutesolutions.com
Right Now Technologies, www.rightnow.com
Siebel, www.oracle.com/applications/siebel.html
Wilke Thornton, www.wilke-thornton.com

Center Reader Boards / Displays
Visual Electronics, www.digital-fax.com 

List & Data / “Do Not Call” List Support
Call Compliance, www.callcompliance.com
Contact Center Compliance, www.dnc.com
INFOUSA, www.infousa.com 
NeuStar, www.neustar.biz
PossibleNow, www.possiblenow.com

Surveys!! Contact Center Quality…
Mobius Vendor Partners / “Customer Count”, www.customercount.info

Performance Management, Activity Monitoring and Analytics
Hardmetrics, www.HardMetrics.com
Performix, www.performixtechnologies.com

Other Support Services
AraCon Systems, www.araconsystems.com
Spectra Products, www.spectraproducts.com