Involvement

Listen to Tom Rocca on "Talk About Service" Radio.
"Kind Happens" & "Roving Rocca" segments can be heard anytime on www.talkaboutservice.net and streaming LIVE on Saturday mornings at 11:00 AM EST, on www.am990.com .  

Tom Rocca is the executive producer of
“Talk About Service” Radio
and is responsible for program content as well as product and service distribution. He is the brains of the joint….Ed is just the face man (who, incidentally, has a face for radio)  Tom is one of best-connected customer service pros in the US. He and Ed talk about issues regularly and see eye-to-eye only occasionally on business versus consumer issues. Tom reports on what is happening in customer service in his "Roving Rocca" segments. 

Take it Outside / “Mad as Hell” with Tom Rocca,
Interviews and discussions you'll be talking about all day. Join customer service advocate Tom Rocca as he covers customer service conferences, legislation, and technology around the world. He is Talk About Service's "Man On The Street" when it comes to customer service. Tom brings a little "off center" look at customer service issues, so he meets Ed head on when it comes to issues of interest.

About your Host
"Talk About Service" is hosted by Ed Horrell.  Ed is known for his lively comments and compelling interviews. He loves to recognize good customer service, hates the current state of most customer service, and is not reluctant to call out those companies that "don't get it".

Who is Ed Horrell?
Ed Horrell is a Memphis-based professional speaker, columnist, author, and customer-service advocate.

Ed regularly speaks to audiences of all sizes regarding the current malaise in customer service and how to learn from the leaders in service. His "kindness revolution" theories are popular with all groups.

As a free-lance author, Ed has been published over 150 times including currently serving as a regular columnist for two publications as well as frequent contributions to others. Additionally, Ed has served as contributing writer to NetworkWorld since its inception.

Ed is also the author of his popular book on interpersonal communications, "More than Words", which is now available in paperback and available at his website or via Amazon.com. His new book will be released by the publishing arm of the American Management Association, AMACOM Publishing, and is entitled "The Kindness Revolution-A Company-Wide Culture Shift That Inspires Phenomenal Customer Service".

Ed hosts the weekly "Talk About Service" radio broadcast which is sponsored by NetworkWorld and updated via podcasts during the week.

Edward Horrell / Speaker, Author, Consultant / Member-Authors Guild
901-757-3768 / www.edhorrell.com

Get your copy of Ed's new book "The Kindness Revolution" now at a bookstore near you!

To purchase Ed Horrell’s book, The Kindness Revolution, click here

Please join the excitement around the Kindness Revolution at www.thekindnessrevolution.net , you can make a difference in someone's life! Read more...

To get good customer service you need to be
a good customer.