About -Team

Lucie K. Rocca
Senior Partner, KPI Group, LLC

Ms. Rocca has been a partner for over five years where she holds the position of Senior Partner.  She brings to KPI Group over 18 years in the teleservicing industry.  Lucie Rocca provides client support and management services to high profile financial institutions with respect to new account acquisition for Credit Card and Mortgage.  Her involvement requires participation in the marketing strategies and business planning and development.  Partnering with major telemarketing vendors to offer clients the development and implementation of the best solutions insuring success and return on investment in the arena of Teleservicing. Lucie Holds the title of Senior Client Service Manager at ProCore Solutions (www.procoresolutions.com)

Education, Certifications & Memberships
Business – El Camino Jr College, Torrance CA
Business and Design – University Santa Barbara
ATA member – American Teleservices Association
http://www.ataconnect.org/

Her areas of expertise in outbound and inbound telemarketing include:

RFP Development and Analysis

Vendor Due Diligence and Selection

New Product Development

Program and Process Set-up and Execution

Script and Report Development

Customized Training Development and Execution

Data Transmission Testing and Enhancement

Expanded Report Analysis

Professional Documentation

Quality Assurance

Federal and State Compliance Support

Ms. Rocca has extensive knowledge and experience with the following types of programs:

Account Acquisition

Credit Card Activation

Rate Negotiation

Fee Based Services

Home Equity Lines of Credit

Customer Loyalty

Internet Marketing

Cellular Service New Acct. Acquisition

Publication Sales

Lucie Rocca has over 18 years of teleservicing experience; her professional experience includes:

Ownership of multi-site Service Agency (financial services, consumer support, technical support, and multi industry lead generation)

Call Center Specialist / Consultant / “Call Center Focus”

Operations management; sales and business development.

Managed program activities including but not limited to agency due diligence, agency assessment.

Report development and data analysis.

Development and implementation of client training

This “Front Line” expertise enables clients to benefit from her knowledge of the inner workings of today’s contact centers.