About - History

In the early nineties, Tom & Lucie Rocca, being partners in a successful call center outsourcing firm, named PROTOCALL, out of the San Francisco Bay Area, helped a talented team expand a 25 seat center to over 550 teleservices professionals.  In 1997, after many rewarding years in business, sold the firm to a company out of Denver, Colorado.  After the executive contract was complete, Tom, took his learning’s and formed Call Center Focus, later renamed KPI Group.  KPI Group, LLC established it’s headquarters in the early 2000's, in Atlanta, Georgia. This regional office served most of the KPI Clients at that time, now with KPI being international, Atlanta’s airport offers and great hub for KPI Group now reaching around the world.

 KPI Group noticed that many companies failed to recognize the value of expert advice in their customer contact centers management strategies. By analyzing your company objectives, KPI Group can develop a customized solution that meets your needs and delivers results. When developing a solution to meet your company objectives every move is critical, but especially important to maximize performance and customer satisfaction. KPI Group will help you achieve both goals. Within the upcoming years KPI Group will establish itself as a premier resource for call center based companies to establish a leadership position in this customer centric industry.

Tom Rocca and the team of KPI Group professionals are positioned and ready to move your business, your sales force and your call center forward and take your firm to the next step in servicing your customers at the highest level.