"KPI Group helps you hit your target....consistently."

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Team

aboutThomas M. Rocca / President -view bio

KPI Group, LLC
1014 Ector Drive NW, Kennesaw, Georgia 30152
770-427-3154 Direct Line / 770-778-1070 Mobile
trocca@kpigroup.com

Listen to Tom Rocca on “Talk About Service” Radio…
Regular “Roving Rocca” reports can be heard anytime on www.talkaboutservice.net

 

Lucie K. Rocca / Partner - view bio
KPI Group, LLC
1014 Ector Drive NW, Kennesaw, Georgia 30152
404-915-6786 Direct Line
lucierocca@kpigroup.com

 

Chuck L. Schwenk / Technology Specialist
KPI Group, LLC
1014 Ector Drive NW, Kennesaw, Georgia 30152
678-925-3230 Direct Line
cschwenk@kpigroup.com

History

aboutIn the early nineties, Tom & Lucie Rocca, being partners in a successful call center outsourcing firm, named PROTOCALL, out of the San Francisco Bay Area, helped a talented team expand a 25 seat center to over 550 teleservices professionals.  In 1997, after many rewarding years in business, sold the firm to a company out of Denver, Colorado.  After the executive contract was complete, Tom, took his learning’s and formed Call Center Focus, later renamed KPI Group.  KPI Group, LLC established it’s headquarters in the early 2000′s, in Atlanta, Georgia. This regional office served most of the KPI Clients at that time, now with KPI being international, Atlanta’s airport offers and great hub for KPI Group now reaching around the world.

KPI Group noticed that many companies failed to recognize the value of expert advice in their customer contact centers management strategies. By analyzing your company objectives, KPI Group can develop a customized solution that meets your needs and delivers results. When developing a solution to meet your company objectives every move is critical, but especially important to maximize performance and customer satisfaction. KPI Group will help you achieve both goals. Within the upcoming years KPI Group will establish itself as a premier resource for call center based companies to establish a leadership position in this customer centric industry.

Tom Rocca and the team of KPI Group professionals are positioned and ready to move your business, your sales force and your call center forward and take your firm to the next step in servicing your customers at the highest level.

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